1. How can I change or cancel my order after it has been submitted?
Need to make changes to your order? No worries! We’re happy to help.
After placing your order, you have one (1) hour to make changes or cancel it. After an hour, your order will begin processing and we will not be able to modify or cancel your order.
2. What should I do if I have difficulty placing my order online?
If you experience any difficulty placing your order online, or otherwise require assistance, send us an email at firstname.lastname@example.org or call our friendly Customer Service Department at (626) 350-7007
3. How do I know if I placed my order successfully?
An order confirmation summary page will be displayed with all of your order details after you have placed your order. You will also receive an email confirmation Within 24 hours of placing your order. After we have processed the order, you will get an email confirmation along with instructions for tracking your order online. If you ordered over the phone and did not provide an email address but want to check the status of your order, you will need to contact our friendly Customer Service Department by sending an email to email@example.com or by calling (626) 350-7007
4. How do I order by phone or fax if I have the item number of the product I want to order?
Please call our sales at (626) 350-7007 with the following information and a member of our team will be happy to assist you. Please have all item numbers, payment info and billing/shipping information handy for reference. Please include your daytime and evening phone numbers so we can contact you if we have any questions regarding your order.
5. What payment options do you accept?
We accept all major credit cards (Visa, Master Card, American Express, and Discover). Any branded debit cards are accepted for online, fax, email, phone, mail orders and in-store purchases. PayPal is accepted for website orders.
6. Can I add an item to my order?
If you would like to add to your order please call us at (626) 350-7007 with the item code, description, quantity and unit price for each item you want added to your order as soon as possible. Due to the speed with which orders are processed, we may not be able to add to orders that have entered the fulfillment process. We may have to ship the new items as a separate order. We will adjust the shipping fees accordingly if applicable. You will receive a multiple confirmation emails along with multiple shipping/tracking information.
7. How do I cancel my order?
You can cancel items or orders that haven’t shipped by calling us with Order number. It may be possible to cancel an order within 24 hours. If you would like to cancel your order please email us at firstname.lastname@example.org. Please put CANCEL ORDER on the subject line to speed up the process. In the email message, please include your billing name and address and the reason for the cancellation.
8. What is my tracking number?
You can obtain your tracking number online by visiting my order page. You can also link to the UPS or FedEx tracking systems to check on UPS or FedEx shipped orders. Please note that we are unable to provide tracking on orders shipped via USPS.
9. How do I modify my order?
Changing an Order:
If your order has not already entered the fulfillment process, we will try to accommodate requests made for changing an order if we are notified within two hours of the original order by phone (626) 350-7007 or email us at email@example.com and type CHANGE ORDER in the subject line. Once the order has entered the fulfillment process, we may not be able to make changes. If the order has already entered the fulfillment process, you can return the item/s for credit, less shipping charges.
II. Shipping and Handling
1. What are your shipping rates
We will use the most efficient carrier for deliveries to your area. Most orders will usually ship within 2-3 business days. Some items are oversize and require extra shipping charges in addition to regular shipping charges. Any additional shipping charges are indicated with the item description as applicable.
2. How do I track my package?
We usually send the tracking number to your email. You can track the package from carrier website
3. My items shows as delivered, but I haven’t received it
If your package shows as delivered, but you haven’t yet received it,
Please contact the carrier
4. Do you ship to Canada?
We are happy to ship to addresses in Canada. If you need an expedited option from delivery time note on shipping chart for Canada. Please note that it is not possible for us to know all the various duties/taxes for each country, and that this will be your responsibility for payment. We cannot be responsible for any delays caused by customs
III. Returns and Exchanges
1. What is your return policy?
Your satisfaction is very important to us and we want to make the process as fair and simple as possible. Shipping and handling charges are non-refundable unless the return is a result of our error. Restocking fee may applied. Please consult with your account manager
2. How do I return an item?
Please call our customer service at (626) 350-7007
3. Can I ship a package to another address?
You can ship your package to another address different from your billing address (Your billing address must match your credit card given). However, only one ship-to address can be indicated per order. If you prefer, please call (626) 350-7007 to place your multiple shipping address order.
4. Can I order ahead of time and pick it up in your store/warehouse rather than have it shipped?
Yes is possible to have an in-store pick up at our location. Please contact our sales at (626) 350-7007